Terms and Conditions of Use Enrolment Agreement

InnerLifeSkills (ILS) online classes, online resources and other events with ILS are secure and easy to attend with a device/computer and stable internet connection.

If you're having trouble enrolling, please email us at [email protected]


By accessing ILS programs or attending our instructor-led classes, you as a participant agree to be bound by these Terms of Use Enrolment Agreement and all applicable laws and regulations and agree that they are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site or attending our program classes and events.

The materials contained in these programs are protected by applicable copyright and trademark law. The Terms of Use include our Privacy Policy.

After enroling, ILS will email you to confirm your course enrolment and payment received. Closer to the start of your online classes, we will email your confirmed class dates, times and Zoom meeting links.

You will have access to your online supplementary learning materials after payment is secured.

2.Use License

Permission is granted to temporarily download one copy of any downloadable materials on the ILS website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:

This license shall automatically terminate if you violate any of these restrictions and may be terminated by ILS at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.


The learning materials on the ILS website are provided 'as is'. ILS makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, ILS does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.


In no event shall ILS be liable for any damages (including, without limitation, damages for loss of data or profit or due to business interruption) arising out of the use or inability to use the materials on the ILS website, even if ILS or an authorized representative or faculty member of ILS has been notified orally or in writing of the possibility of such damage.

5.Revisions and Errata

The materials appearing on the ILS website may include technical, typographical, or photographic errors. ILS does not warrant that any of the materials on its website are accurate, complete, or current. ILS may make changes to the materials contained on its website at any time without notice. ILS does not, however, make any commitment to update the materials.


ILS has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by ILS of the site. Use of any such linked website is at the user's own risk.

7.Site Terms of Use Modifications

ILS may revise these Terms of Use for its website at any time without notice. By using this website and by enroling for an ILS class or event you are agreeing to be bound by the then-current version of these Terms of Use.

8. Governing Law

Any claim relating to the ILS website or courses shall be governed by the laws of the ILS Owner's home jurisdiction without regard to its conflict of law provisions.

9. Cancellations and Refunds

Your enrolment fees for live online instructor-led classes or events are secure.

Cancellation of a course must be a minimum of 7 business days prior to the course. Cancellations made less than 7 days prior to a course are not eligible for a refund. Written notice of cancellation shall be effective on the date the withdrawal is received by ILS.

  • TRANSFERS: 100% Transfers to a different course DATE are accepted with 7-days' notice before your first class start date. 100% Transfers to a different STUDENT of your choice are acceptable with 7-days' notice before your first Zoom class start date.
  • REFUNDS: A refund is offered within 14 days of purchase, provided that the online course hasn't been completed or the first Zoom class has not yet occurred. To apply for a refund, please do so in writing by email request to [email protected]
  • A CANCELLATION FEE of $100 is charged for all cancellations to cover admin and bank charges.

9.1 Registration Transfers

Modifications to registration, including substitutions of participants or transfer of course dates, must be completed at least 7 days before the program date. Participants may contact ILS to modify their registration at [email protected]. Course changes will be allowed as long as there are spaces available.

9.2 ILS Course Cancellation

ILS reserves the right to cancel any event or course for reasons which are beyond our control, which include illness or insufficient student numbers. If ILS cancels an event or course, fees paid prior will be refunded in full.

10. Liability

Note that nothing ILS, our staff or faculty says at any event or course, or on any recording is intended as prescriptive advice, and as such, clients, participants and purchasers are advised to seek appropriate medical or psychiatric advice.

11. Participation

Success in our program requires a full commitment by all participants. By enrolling in a short module course or the full ILS Master Coach program, you agree to be fully present during all classes and participate to the best of your ability. This includes arriving on time, abiding by the code of conduct, and engaging in course activities.

11.1 Illness or absenteeism

To provide you with the minimum required training hours for certification, it is important that you are present at all course classes. If you have an emergency or become ill and are not able to attend a coaching session, please contact your ILS representative immediately.

You will be expected to complete the session materials, review the session recording, and complete a coaching session outside the live session to make up for the missed session. If you need to miss more than 10% synchronous hours of the module or full course, you will have the option to work with the instructor to cover the missed material at your own expense, and to repeat the class when it runs again in the next semester at no charge.

If you miss more than 2 hours of group mentor coaching, you will need to arrange and pay for individual mentor coaching classes to complete the required 10 hours of mentor coaching to satisfy the International Coaching Federation requirements.

Petitions to this policy are considered on a case-by-case basis and must be submitted in writing to the instructor and ILS.

11.2 Course Engagement

Our courses are designed to be interactive and engaging for our participants. Therefore, you are expected to participate in course activities, including dialogue with the course instructor and peers, mock coaching activities, and experiential learning exercises. If you cannot participate in an activity, please inform your instructor as soon as possible. Please refer to the code of conduct for additional details.

11.3 Code of Conduct

Participants are expected to conduct themselves in a professional manner during all classes. This includes, but is not limited to:

  • Arriving on time for all classes.
  • Attending all live classes and mentor coaching classes.
  • Having your camera on for virtual live classes.
  • Participating fully in all classes and mentor coaching classes. This includes being prepared for the session, involving yourself in discussions and activities, assuming responsibility for your learning, and contributing to the learning of others.
  • Engaging in discussions with integrity and honesty.
  • Being respectful of your fellow participants and instructors, including silencing your cell phone, not texting, and other disruptive behaviors.
  • Embracing diversity and inclusion while respecting the dignity and humanity of others.

Should you have a pre-existing psychological or medical condition, we recommend that you consult with your doctor before attending our classes.

Classes and events can elicit emotions and trigger strong feelings for some, which we do our best to create a safe, loving space to support; however, ILS staff and faculty are not qualified psychologists or therapists and therefore are not a replacement for therapy. We cannot be held responsible for your emotional well-being during our classes and events.

The ILS team reserve the right to ask a participant to leave an online class session or event if they feel the participant is inappropriate, unreasonably disruptive or poses a risk to themselves or others.

12. Transfer of Credit Hours

ILS will accept partial credit hours from other organizations or programs. If you have completed an ICF accredited Level 1 program at another organization, we will apply your completed credit hours to your Level 2 program. You must provide documentation of your Level 1 completion, including the organization, number of hours completed, completion certificate, and contact information for the organization or trainer. You may be asked for additional details or documentation on an as-needed basis. Please contact [email protected] for more information.

13. Screenshots and Images

We reserve the right to take screenshots, photographs or take video and audio recordings of all classes and events. These recordings and images may be viewed on our websites, added to course content, shared on social media platforms, which may include Facebook, Instagram, and YouTube and shared with the International Coaching Federation, which accredits our programs.

Although we endeavor to take all reasonable steps to preserve your anonymity, by enrolling for and booking an online class or event, you are deemed to automatically consent to your voice, image, video or streamed being published online and shared with the ICF.

14. Payments Tuition Fees Policies

By enroling, you agree to pay the tuition fees for the program or short module course that you have selected in advance of the program class dates. ILS may, at its discretion, prevent a participant from attending classes or accessing online learning materials until any unpaid fees are paid.

All enrolments are secured on a first-come, first-served basis.

Purchases and payments for our courses can be made via our secure PayPal system. We don't accept credit or debit card payments via email or by phone as these are not secure methods. Tuition fees are displayed in USD, Euros, British Pounds Sterling and Rands for each course, along with class Zoom dates and times with time zone guides. To arrange to pay for full programs via SWIFT or EFT, please email [email protected].

You are responsible for paying your country's taxes. VAT will be charged when appropriate.

15. Program Credits and Duration

Program class synchronous and asynchronous hours, durations and ICF ACTP, ACSTH or CCE hours are displayed with each short course module and the complete InnerLifeSkills Master Coach program.

15.1 Partial Completion Credits

ILS will offer credit for partial completion of a course. The number of hours awarded to the participant will depend on the number of hours of curriculum received, and completed assignments turned in on time.

If a participant is interested in receiving partial credit for a course in which they are currently or were previously enrolled, they can contact the Director of Training at [email protected] no more than (14) days after the course has ended. Participants must include details about the course in which they were enrolled, the number of credit hours they are seeking, and any additional relevant information. If approved, they will receive a certificate of credit from ILS indicating the number of training hours completed.

16. Statement on Ethics, Integrity and Transparency

As an ICF Accredited provider, ILS adheres to and emphasizes the International Coaching Federation Code of Ethics. The ICF Code of ethics describes the ICF core values, ethical principles, and standards of behavior for all ICF professionals. Meeting these ethical standards of behavior is the first of the ICF core coaching competencies. You can read more about the ICF Code of Ethics here.

Additionally, ILS commits to acting with integrity and transparency. We hold ourselves and our participants to the highest level of integrity and strive to be as transparent as possible by explicitly stating measures to provide programs ethically. We do not believe in using manipulative or dishonest sales tactics and strive to provide a safe and ethical sales process. Further, we work to provide fair and equitable pricing for all programs to ensure access and quality of coaching education.